Frequently Asked Questions
Frequently Asked Questions – Divine Moving & Storage FAQ
1. What areas does Divine Moving & Storage serve?
We proudly serve all five boroughs of New York City including Manhattan, Brooklyn, Queens, The Bronx, and Staten Island. Additionally, we provide moving services to and from Long Island, Westchester, Rockland, New Jersey, Connecticut, and other surrounding metropolitan areas. Click here for more location
2. Do you provide flat-rate quotes?
Yes! Divine Moving offers guaranteed flat-rate pricing for all moves. This means no hourly charges, hidden fees, or surprises. Simply send us a detailed list of your items or photos of your space, and we will quickly provide a flat-rate quote that won’t change. Click here to receive a flat price
3. Can you handle last-minute or emergency moves?
Absolutely. Divine Moving specializes in urgent, same-day, and next-day moves. Whether you’re dealing with eviction, flooding, or unexpected relocation, we are fully prepared to respond promptly with comprehensive moving solutions. Click here for more
4. What types of moves do you handle?
We handle a variety of moving services, including:
- Residential relocations (apartments, condos, townhouses, single-family homes) More
- Commercial moves (office relocations, retail spaces, warehouses) More
- Specialty moves (designer receiving, white-glove delivery, antiques, art pieces) More
- Event and trade show logistics More
- Eviction services and property cleanouts More
5. Do you offer packing and unpacking services?
Yes, we offer comprehensive packing and unpacking services. Our trained staff uses professional packing supplies like boxes, packing paper, bubble wrap, and padding to securely pack your items. We can manage the packing for your entire home or office or provide partial packing services tailored to your specific needs. More
6. What storage options does Divine Moving offer?
We offer secure, climate-controlled storage at our facilities. Choose from short-term, long-term, or overnight storage with convenient services including:
- Digital inventory management
- Photographic documentation of stored items
- Pickup and redelivery service
- Flexible month-to-month storage plans
7. Can I have shipments delivered directly to Divine’s warehouse?
Yes. Our receiving service is perfect for designers, businesses, and private clients needing a reliable NYC delivery point. We accept shipments, perform detailed inspections, securely store your items, and deliver them on your schedule. More
8. Do you disassemble and reassemble furniture?
Absolutely. Our movers expertly disassemble furniture for safe transportation and meticulously reassemble each piece in your new location. This includes everything from beds and wardrobes to desks and shelving units. More
9. Is Divine Moving licensed and insured?
Yes, Divine Moving & Storage is fully licensed and insured, ensuring your belongings are protected throughout every stage of your move.
10. How can I obtain a moving quote?
Getting a quote is easy! Contact us by phone at 1-866-668-7666, email us, or complete the form available on This page. Provide photos or a detailed inventory for the most accurate, quick, and guaranteed flat-rate estimate.
11. Are your moving services available during weekends and holidays?
Yes, our team operates 7 days a week, including evenings and holidays. We understand that emergencies and convenience don’t adhere to a standard work schedule, so we’re always ready to assist.
12. How far in advance should I schedule my move?
While we recommend scheduling your move as early as possible, we understand circumstances can change quickly. We typically suggest booking at least two weeks in advance for best availability, but we are equipped to handle urgent moves with short notice. More
13. What sets Divine Moving apart from other moving companies in NYC?
- Guaranteed flat-rate pricing
- Professional, fully trained, in-house movers (no subcontractors)
- Same-day and next-day moving options
- Over 25 years of experience in NYC
- Consistently rated 5-stars by customers
- Personalized, reliable customer service
If you have additional questions or need personalized assistance, please don’t hesitate to contact us. Divine Moving & Storage is here to ensure your moving experience is smooth, efficient, and stress-free!
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Frequently Asked Questions
Which areas do you serve?
All five NYC boroughs and nearby metro areas.
What moving services do you offer?
Residential and commercial moves, packing/crating, storage, last-minute moves, and specialty item handling.
Licensed, insured, and COI-ready?
Yes—building-specific COIs coordinated directly with management.
How do I get an estimate?
Book a virtual walkthrough or on-site visit; receive a precise, written, itemized quote.
Pricing transparency?
Itemized estimates; potential extras explained up front (overtime, stairs/long carries, specialty packing).
When should I book?
4–6 weeks for peak dates; 2–3 weeks otherwise; urgent moves are often possible.
Packing, unpacking, and materials?
Full-service, fragile-only, custom crating; supply delivery; optional unpacking and debris removal.
Tight access (walk-ups, small elevators)?
Stair-carry crews, disassembly, and full protection for floors, walls, and doorways.
Storage and on-demand retrieval?
Climate-controlled storage with barcoded photo inventory; single-item or full redelivery.
Office and commercial moves?
Phased moves, after-hours service, dock scheduling, IT and workstation handling.
Long-distance moves?
Coordinated interstate service with dedicated crews and clear delivery windows.
Insurance and valuation?
Comprehensive insurance with optional valuation; details are included in your estimate.
Payments?
Major cards and common methods accepted; deposit and balance terms are specified on estimates.
Rescheduling or cancellation?
Rescheduling subject to availability; short-notice cancellations may incur fees.
Junk removal, cleanouts, donations?
Available on request and can be bundled with moving or storage.
Building preparation?
Request our COI, reserve elevators/docks, confirm protection and approved hours with management.
Same-day or after-hours?
Often possible depending on building rules and crew availability.
How do I start?
Call (212) 244-4011 or submit our online form to schedule your assessment and get a written quote.