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Moving companies are not infallible. While some have a huge percentage of flawless moves, it is a fact that sometimes accidents happen. And regardless of the reason for the accident, filing claims against movers is sometimes required. Most of the time, great moving and storage companies NYC will admit if it is their fault and will recompense you for any damage incurred. However, sometimes it is needed to file a claim. And that might be a bit difficult to do if you don’t know what you are doing.

With that in mind, here are:

Filing claims against movers – Things you should know

There are several steps that you need to take in order to file a successful claim. Here is a list of them:

  • Take photos of your damages
  • Contact your movers and ask for the breakdown of the process
  • Send in receipts, photos, and paperwork
  • Accept or deny the settlement
  • Filing claims against movers isn’t working – File a complaint with your local DMV
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Do not procrastinate, contact your mover as soon as possible!

Take photos of your damages

Before you can do anything, you need proof. Make sure that photos clearly show the damage and are not ambiguous in any way. For best results, you want to have photos of your items before you entrust them to movers. The reason for this is that the other party can simply say that it is a picture of some junk furniture, for example. Speaking of junk furniture, the best way to get rid of that is to contact furniture removal NYC. They will deal with your old furniture in the best way possible!

Contact your movers and ask for the breakdown of the process

Every mover has its own procedure when it comes to claims. Make sure you contact them and have this explained to you. That way you will not get a surprise down the line.

Send in receipts, photos, and paperwork

Speed up the claim process by sending everything that they require in a timely manner. This will most likely include images, forms and perhaps a receipt or two.

Filing claims against movers – accept or deny the settlement

Usually, in claim situations, you will be presented with a settlement. This is, more often than not, a take-it-or-leave-it affair. You can try to negotiate a bit if the sum is almost satisfactory. But if the offer is not acceptable at all, then you can deny it and seek mediation somewhere else. Try your local DMV.

If you do choose to accept it, they will require your written agreement, so send one over.

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Think thoroughly before you accept or deny the settlement.

Filing claims against movers isn’t working – File a complaint with your local DMV

Your local DMV will serve as a mediator in your claim. The best thing, of course, is to get to an agreement with your moving company, without involving the DMV. However, it is always better to have someone at your back, in case of a really unreasonable moving company.

The claim process is, most of the time, quite frustrating and long. Make sure you are always polite and respectful all of the time during this process. Usually, that will speed up the process considerably.

About Author

John has been with Divine Moving and Storage in New York for nearly two decades. Starting as a young helper and climbing up the ranks to be a staple in our organization. John has the knowledge and experience to assist our clients with any move or storage related needs. You can reach John or any of our associates in NYC at 212-244-4011