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Moving has become more common, yes, but it hadn’t become any simpler. One could even say that it has grown harder and more complicated. Also, in addition to it never being the easiest of a task, it has always been an important job to do right. Moving is a very personal job. It takes a lot of o care to transport all the possessions of somebody to their new home. Movers are literary holding their client’s lives ‘ possessions in their hands and delivering them safely to a location. However, what happens when things don’t go according to plan? When something in the complex chain of operations that is moving brakes? Who is responsible? Who is accountable, and most importantly, how do you resolve it? If that is what you are worried about, or currently dealing in, let us go over exactly how you should settle issues with moving companies.

A fair business

So, if you are already looking into how to settle issues with moving companies after the incident occurred, you can skip this chapter. However, if you are looking into how to solve issues with movers in order to know just in case, well, you should read this part of the text very carefully.

trouble ahead sign
How to see the red flags?

The name of the game is prevention. You want to be able to have all the potential accidents or other incidents clear in terms of accountability and reimbursements before the movie starts. This means selecting only moving and storage companies NYC that are truly up to standards and that can be trusted.

What would those standards be? Well, first off, they just have to be licensed. There is no way around it. If the company is not licensed all other suggestions short of suing in a court of justice are out of the question. In other words, do not do business with unlicensed companies. A huge amount of them are scams of various kinds, including those that deal with extortion and theft.

Even if their intentions were not malicious, they are still not insured, not standardized, and most importantly, not liable. So… first step – go with the licensed companies. After that, make sure that the company offers fair insurance, is on time and has professional workers and clear communication. This information will help put you at ease. But how to know all of those things? No need for detectives, let us make this elementary.  

Well reviewed

The best way to know if the company has merits is to see what are the experiences of those who have used their various services before you. This, in short, means you should definitely see the reviews of the company on many platforms such as Google or Yelp If the reviews are great, that is good, but there are things to look out for. If there are bad reviews due to bad communication or shady workers, those are red flags the size of Texas you absolutely need to avoid.

Settle issues with moving companies out of court

So, let’s say that there was some damage to your sofa during furniture removal NYC… what to do? Well, first of all, you have to document the problems before you settle issues with moving companies. In this case, be sure to take pictures of the damage. Furthermore, it would be best to have pictures of before moving so you can compare the two and have definite proof that the damage was done while it was in the care of the movers. Finally, be sure to note the damage as soon as you get it. The earlier you notify your company, the better.

Calling to settle issues with moving companies
Good communication is key!

(Good) moving companies live on reputation. They assume not only responsibility but also liability for your items. If this was their honest mistake, they will make sure you are compensated. The size of the compensation, of course, depends on the choice you made before the move regarding insurance.

File a complaint

Be it that you are using senior or student movers NYC, commercial or residential, long-distance or local – you always have someone to hear a complaint you might have against a moving company. And that is a good thing. Moving companies wield a lot of responsibility, and that responsibility needs to be kept in check. This is why you need to know who is there to listen when things go wrong.

If the company has done something wrong and refusing to cooperate, be sure to put your complaint to:

  • FMCSA – Also known as the Federal Motor Carrier Safety Administration. Have your movers failed to react to your protest? This is the way to go. These complaints have to do with failer to deliver (stolen or lost) or problems with the license and insurance (as previously discussed).
  • AMSA – American Moving and Storage Association also a way for you to see some justice.
  • BBB – You can also settle issues with moving companies via Better Business Bureau. This one is rather fast and most cases will be resolved in a period of one month.

Final step – sue the company

Finally, if you have found bad apples among senior movers NYC and they are refusing to cooperate on any level, you can always sue them. This is, of course, the least desirable way to settle issues with moving companies. Ideally, you would fix most problems before it gets to this stage. Putting them to (small claims) court will result in fees for law professionals you will most likely need, and also the cost of court proceedings.

Two man filing a complaint
To who do you turn for help?

However, this is the very last option. In all likelihood, most companies will offer to help a lot faster, afraid of the bad reviews that would leave to loss in clients in the future. However, if you are dealing with particularly stubborn, be assured in the knowledge that you can pursue the issue further.


So, what it truly comes down to is prevention. The best way to settle issues with moving companies is either to never have them in the first place or to have them with a reasonable company. However, if that is not the case, you do have options on the table!


About Author

John has been with Divine Moving and Storage in New York for nearly two decades. Starting as a young helper and climbing up the ranks to be a staple in our organization. John has the knowledge and experience to assist our clients with any move or storage related needs. You can reach John or any of our associates in NYC at 212-244-4011